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Frequently asked questions
Do you ship to my country?
We ship worldwide via Royal Mail and DHL/Deutsche Post.
- 🇺🇸 US / 🇨🇦 Canada - (4 - 7 Business Days)
- 🇬🇧 UK - (Next Working Day)
- 🇪🇺 EU - (3 - 5 Business Days)
- 🌏 Rest of the World - (7 - 14 Business Days)
How much is shipping?
Shipping to UK is free and usually arrives next working day.
For all other regions, shipping is calculated at checkout.
Who are Real Merch?
We are a small team of sci-fi fans based in Wales, UK. We began in 2011 offering officially licensed Doctor Who merchandise.
**Fun fact: both owners have briefly appeared in the show as body-doubles for the Doctor! Harry as David Tennant in 'The Day of the Doctor' and Tom as Peter Capaldi in 'Hell Bent' and 'Heaven Sent' episodes**
We now offer a wider range of branded toys, games and merchandise. Always officially licensed, always competitivly priced and always 100% REAL.
How do I contact you?
Need some help? Have a question?
💬 Live Chat: Simply click or tap the red message icon in the bottom left corner to instantly speak with one of our team!
✉️ Email: Send an email to email@example.com